Luxury Retail

Culturewise works with a range of luxury retail brands. We build understanding and skills for customer facing employees, stylists, fashion advisors. We help them work effectively with a culturally diverse customer base.

Our clients include Harrods, Estee Lauder, Chanel, Tom Ford, Burberry and other successful brands.

We provide content and materials for cultural awareness training to improve customer experience and sales outcomes with luxury retail customers from Asia-Pacific, the Middle East and elsewhere.

Training Objectives:

  • Develop better understanding of customers from diverse cultures, with a focus on their cultural values, service expectations, and shopping behaviours.

  • Explore how to create the right impression, sell more effectively, and avoid cultural misunderstandings with customers from Asia-Pacific, the Middle East and other key markets.

Training Benefits:

Content and materials are closely focused on the working requirements of customer-facing colleagues at stores and retail partners. Training provides a valuable, insightful and relevant learning resource to enable learners to understand cultural preferences and improve sales outcomes using culturally appropriate behaviours.

Materials are designed to recognise, acknowledge and reinforce current while developing new understanding and skills.

Outcomes:

Delegates develop an improved awareness of cultural preferences in values, communication styles, shopping practices and product choices among from different countries and cultures. They demonstrate ‘best practice’ strategies for understanding cultural preferences to achieve better sales outcomes with customers from key markets.

Luxury Retail

Culturewise works with a range of luxury retail brands. We build understanding and skills for customer facing employees, stylists, fashion advisors. We help them work effectively with a culturally diverse customer base.

Our clients include Harrods, Estee Lauder, Chanel, Tom Ford, Burberry and other successful brands.

We provide content and materials for cultural awareness training to improve customer experience and sales outcomes with luxury retail customers from Asia-Pacific, the Middle East and elsewhere.

Training Objectives:

  • Develop better understanding of customers from diverse cultures, with a focus on their cultural values, service expectations, and shopping behaviours.

  • Explore how to create the right impression, sell more effectively, and avoid cultural misunderstandings with customers from Asia-Pacific, the Middle East and other key markets.

Training Benefits:

Content and materials are closely focused on the working requirements of customer-facing colleagues at stores and retail partners. Training provides a valuable, insightful and relevant learning resource to enable learners to understand cultural preferences and improve sales outcomes using culturally appropriate behaviours.

Materials are designed to recognise, acknowledge and reinforce current while developing new understanding and skills.

Outcomes:

Delegates develop an improved awareness of cultural preferences in values, communication styles, shopping practices and product choices among from different countries and cultures. They demonstrate ‘best practice’ strategies for understanding cultural preferences to achieve better sales outcomes with customers from key markets.

For more information call Culturewise now on +44 (0) 20 7387 5521