Cross-Cultural Communication, Leadership and Management Skills
International teams can create significant competitive advantage for global businesses. This is because bringing together different ideas, pools of knowledge and approaches to work can create innovative approaches to complex organisational and customer challenges.
Unfortunately many international teams do not always create the value expected. Some work well while others struggle to perform to their full potential. Some individuals find it straightforward to work in a multicultural and virtual environment while others do not.
Culturewise specialises in bespoke training and coaching that builds the effectiveness, coherence and productivity of newly-forming, or pre-existing, international and virtual teams.
Our managing international teams training provides a framework for understanding what distinguishes poor-performing cross-cultural teams from the high performers, and for equipping teams, their leaders, managers and members with the skills to add sustainable value to the global business.
Team-members, leaders and managers will benefit from skills, strategies and techniques for overcoming cultural barriers and integrating different ways of working:
Making cultural and other differences open for discussion.
High-performing international teams are characterised by the willingness of members to allow for discussion of their diverse ways of working in a productive and forward-looking way.
Mapping and describing the impact of cultural differences on the team in positive and objective ways.
High-performing international teams are able to describe the important cultural differences affecting each member’s approach to the team. They are also able to map the impact of these cultural differences on the way the team works together. It is both the mapping of differences, and the incorporating of that knowledge into their work, that make them effective.
Putting in place clear strategies, techniques and practices to communicate and work more effectively across cultural barriers.
High-performing international teams demonstrate motivation and confidence in their ability to manage the complexity inevitably present in the cross-cultural and virtual team context. They are able to incorporate their understanding of cultural differences by changing individual behaviour and thinking. They establish common ground for interacting that acknowledges and builds on team diversity in order to bring people and ideas together. They explicitly identify what needs to happen for the team to work effectively, and what things can be done differently by different team members.
Managing participation, resolving dysfunctional conflict, and building on ideas.
High-performing international teams establish methods for ensuring members have appropriate opportunities to participate, for example in establishing communication strategies for meetings held on conference calls. Similarly they have strategies for addressing disagreements before they become dysfunctional, while ensuring that task-based conflicts, which are helpful for better quality decisions, are resolved constructively. They also regularly review the way the work together in order to adapt to new members and evolving situations.
Download details of our one-day Managing International and Virtual Teams workshop here. The workshop includes real‐life case studies and offers opportunities for hands-on practice. This group workshop is also available in a more concise half-day version which covers core content in a more concentrated way.
For more information on bespoke learning solutions, including in-house group training, executive coaching, and online options, call us now on +44 (0) 20 7387 5521.
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